Terms and Conditions
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at hello@jodiphillips.com.au. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hello@jodiphillips.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you receive the item and it has been damaged in transit, contact hello@jodiphillips.com.au within 48 hours of receiving the delivery.
Exceptions / non-returnable items
Custom orders and personalised items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not exchange or refund due to a change of mind or incorrect purchase on custom makes or personalised items.
Exchanges
If you change your mind on shop items, we will happily offer a credit note (minus the shipping charge) within 7 days of receiving your items. Your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need the receipt or proof of purchase.
Credit notes are valid for a 12 month period.
To exchange an item contact us at hello@jodiphillips.com.au. If your exchange is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
NOTE: All shipping charges associated with the credit or return are the responsibility of the customer. The items must be sent via a prepaid and trackable method to ensure safe and documented delivery. The original shipping charges are not refundable and, if you are exchanging for an alternative item, a shipping charge will be applied. Jodi Phillips Fine Jewellery accepts no responsibility on the return shipping of the item being exchanged.
Resizing
We advise you to visit your local jeweller to have your fingers professionally sized. Due to the nature of gift giving and engagements we offer 1 complimentary resize on all pieces over $2000. Rings can be resized up or down to a maximum of 2 size values. If you require a larger variance in size, a new custom ring will be made specific to your request upon the approved return of the purchased item within 1 month of purchase at no extra cost. Your item must be in the same condition that you received it, unworn or unused, and in its original packaging. All items are examined and recorded prior to dispatch as a part of the Jodi Phillips Fine Jewellery quality control process and will be assessed by the same methods once returned. You will also need the receipt or proof of purchase.
NOTE: Some gemstones are very unique in appearance. If a custom ring is made to replace a purchased item, every possible measure will be taken to ensure a similar stone will be used in the replaced item. Any cost variances will be considered and adjusted accordingly with prior consent.
Where applicable, please use our ring sizing guide and read the associated information.
Any returns for resizing after 1 month will be charged accordingly and within reason.
We are here to help. Please feel free to contact us hello@jodiphillips.com.au if you have any questions or misunderstandings regarding ring sizes. We want your special gift to be perfect and will work with you to ensure this happens. We can be flexible when it comes to engagements and surprises if an adequate timeframe has been allocated.
Refunds
Goods sold are non-refundable.
No returns or refunds will be given on any broken or damaged items unless damaged in transit on original purchase or if deemed to be a manufacturing fault upon assessment by our trade qualified jewellers.
All items are examined and recorded prior to dispatch as a part of the Jodi Phillips Fine Jewellery quality control process.
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We do not refund due to a change of mind or incorrect purchase.
NOTE: All shipping charges associated with the credit or return are the responsibility of the customer. The items must be sent via a prepaid and trackable method to ensure safe and documented delivery. The original shipping charges are not refundable and, if you are exchanging for an alternative item, a shipping charge will be applied. Jodi Phillips Fine Jewellery accepts no responsibility on the return shipping of the item being exchanged.